"I have a problem, where should I start?"

• You're already in the correct place.  Just go back to the "Your Home" page, open the Fix section and read about the recommend actions.
• Contact us directly to speak with a CPC team member.

"Should I use your in-shop, on-site, or remote support services?"

• In-shop services are the best choice when you think your computer might have viruses or spyware, is running slow, has hardware problems, or needs upgrades.
• On-site services are well suited for problems with devices connected to your computer (like a printer), problems connecting to the Internet, or if you don't have the time to carry your computer back-and-forth
• Remote support services are a great choice to efficiently fix problems if your computer can still connect to the Internet.  We can remotely access your computer and fix many problems without the need for you to bring-in the computer, or pay for a potentially costly on-site visit.  This service is often quicker and cheaper than an on-site visit, not to mention it saves gas and helps reduce everyone's environmental impact.
  

"What's the process for new customers"

• All new customers need to setup an account.  This is easily accomplished by filling-out and signing a simple form asking for your basic contact information.
• Once your account is established you can easily request service in the future without having to fill-out the form.
• Retail and business customers have different forms (determined by the type of service requested and/or if it's for a business)
  • Retail Service Agreement (RSA) is the form for retail clients
  • Business Account Application (BAA) is the form for business clients

"Do you service businesses?"

• Yes!  Small- and medium- sized businesses are out speciality.  Just ask to speak with a business account representative.
• See the Business section of our web site.