Slow computer

Common Causes

• Viruses and/or spyware
• Bad hard drive
• Too many applications running at once
• Inadequate hardware

Recommended Action

• Restart computer
• Uninstall unnecessary software
• Bring into our shop for service
  • Signature Service: virus & spyware, removal, computer optimization and hardware diagnostics
  • Classic Service: virus & spyware removal, computer optimization
  • Shop Service: Hardware diagnostics and optimization

Computer wont start

Common Causes

• Bad power supply
• Bad motherboard (or other hardware)
• Unplugged

Recommended Action

• Make sure it's plugged-in to a working outlet
• Check for loose wires
• Bring into our shop for service
  • Shop Service: Hardware diagnostics and optimization

Software doesn't work

Common Causes

• Temporarily locked-up
• Corrupt files
• Virus/spyware infection

Recommended Action

• Restart computer
• Reinstall software (be sure to backup files)
• Bring into our shop for service
  • Signature Service: virus & spyware, removal, computer optimization and hardware diagnostics
  • Classic Service: virus & spyware removal, computer optimization

Hardware doesn't work - external hard drives, printers, CD/DVD ROM or burner, monitor, sound card, keyboard, mouse...

Common Causes

• Loose wire connections
• Failing hardware (needs replacement)
• Dirty
• Incorrect drivers

Recommended Action

• Check for loose connections
• Dust-out computer
• Bring into our shop for service
  • Shop Service: Hardware diagnostics and optimization
• Schedule an on-site appointment with CPC
  • Hourly troubleshooting rate
  • Optional pickup and delivery service

Problem connecting to the Internet

Common Causes

• Loose wires
• Router/modem is locked-up
• Router/modem is bad and needs to be replaced
• Provider's connection is down
• Unpaid bill
• Corrupt network files on the computer

Recommended Action

• Check wiring
• Restart router/modem
• Restart computer
• Check with provider to see if they are experiencing problems
• Schedule an on-site appointment with CPC
  • Network Troubleshooting and Repair